Testimonials

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Terry Tin & Richard Harvey
Dept. of Clinical Biochemistry
Oncology & SAS Laboratory
Medical Oncology Building
Charing Cross Hospital
Fulham Palace Road
London W6 8RF

30th June 2010

The oncology laboratory at Charing Cross Hospital is a specialist centre with expertise in the testing of tumour markers. The laboratory infrastructure includes a large number of temperature critical environments, the temperatures of which were monitored manually with pen and paper, once daily until 2008. In 2008, we decided that it was not a good use of staff skills or time to manually record temperatures.
The reliance on staff to manually record temperatures was unreliable as commented by a CPA (Clinical Pathology Accreditation) inspection.
In addition we were unable to determine when temperature critical environments were outside of their range when the laboratory was closed.
To solve these issues, we evaluated various options and decided upon the wireless Icespy System 5 temperature monitoring system.

We initially chose Thermal Systems because of the complete solution they were able to offer us, i.e. to supply, install, calibrate and maintain the Icespy Temperature Monitoring System for our temperature critical environments.
We began with a mini system to verify the suitability and reliability of the Icespy System 5. This trial was successful and we later expanded the system to cover all temperature critical environments in the oncology laboratory. We monitor a range of temperatures from 15°C to 30°C (ambient room tempratures), 2°C to 8°C (fridges), -15°C to -25°C (freezers) and -60°C to -80°C (deep freezers). We utilise scouts, scoutpluses and a bridge from the System 5 range.

Thermal Systems installed the mini system and subsequent scoutpluses for us and has provided us with the necessary training.
The installation and training provided has been excellent and free of glitches. Thermal Systems has also supplied us with additional scouts for self installation which we have found to be a simple and straightforward process. Thermal Systems has answered questions raised by scientific staff to our satisfaction.
Thermal Systems has provided us with technical support since our system was installed and has responded courteously and diligently with our queries.
We have rarely had any problems with the system since it was installed. On behalf of the oncology laboratory at Charing Cross Hospital, we can recommend Thermal Systems to provide the Icespy Sytem 5 wireless temperature monitoring system for your temperature critical areas.