Frequently Asked Questions

Home
About us
On Line Catalogue
Services
Icespy
How Icespy Works
Industrial applications
Commercial applications
Government
Logistics
Calibration
HACCP
Technical info
Frequently Asked Questions
Testimonials
Contact Us

What is the life of the battery.

Sysytem5 SCOUT and SCOUTplus under normal operating conditions have a battery life of up to five years.

The MR and RL sensors, under normal operating conditions, have a battery life designed to be ten years.

The BASE unit, and System5 ECHO, are mains-powered but have backup batteries to cover power-cuts for over 8 hours.

What happens if there is a power cut?

No effect on System5 SCOUT and SCOUTplus as their power source is a long life battery. All System5 BASE and ECHO's will operate from internal batteries for up to eight hours in the event of a power cut. The units will continue to record normally until these batteries run down. An internal battery powered clock keeps track of the time. A "power-down" alarm can be sent to the user. In the event of a long term power failure, the SCOUT will continue to log data regardless and the data can be retrieved via the Bridge and wireless backfill function.

How easy is it to expand the system after installation?

Very easy!  With the System5 you just purchase extra sensors and install them. The BASE unit will automatically find them and immediately start recording their data.

When you have more than 60 sensors on System5, Thermal Systems can Install an extra BASE for you.

 

 Installation
The installation of the logging system should be given as much consideration as loggers themselves.  It should be easy to install and to access afterwards for easy downloading of the data. Thermal Systems will design and install the system for you!
 

When using more than one sensor, how are they all identified in printouts and screen displays?

Each recording unit has a unique serial number programmed into it when manufactured. In addition, each has memory space for allocating meaningful names such as "Chilled Veg.", "Ice-cream" or "Culture Incubator 3", etc.

Can Scouts operate (log and transmit) through a closed fridge, freezer or incubator?

Generally yes - if they have rubber or plastic seals to allow the signal out and the distances to the nearest Echo or Base is not too great. Many of our customers use our Scouts in this way. The Scouts operate down to -40C. If there is any doubt about the transmission is is safer to use an external temperature sensor through an access port and fix the Scout to the outside of the fridge.

 

Is My system Calibrated?
The calibration interval is determined by the Quality system you are working to and can be one year, six months etc.  The most common calibration interval is one year.

What do I do to have my thermometer re-calibrated?
You need to send the thermometer to Thermal Systems as follows:
Carefully pack thermometer and probe.  Include your full contact details and send to Thermal Systems by registered post. Calibrated units are returned ASAP and on an Invoice 30 day basis.

Or You could use our ON-SITE Calibration Service Please contact us for pricing if required.

Any Questions?